Returns & Refund Policy

Last updated: August 20, 2026

We accept eligible returns requested within 90 days of delivery.

Requesting a return

Email hello@housmax.com with your order number, the email used for the order, the item you wish to return, and the reason for the return. Do not send an item back before receiving return instructions.

To be eligible, the item must be in the condition received, include its original packaging and accessories, and not be damaged through misuse. We may request photos or video to assess damage, defects, or an incorrect item.

Return shipping

Customers are responsible for return shipping when the return is based on preference or a change of mind. Housmax covers reasonable return shipping costs when we sent the wrong item or the item arrived defective or damaged.

Refunds

After an approved return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method. Please allow 3–5 business days after processing for the credit to appear; timing may vary by bank or payment provider.

Original shipping charges are not refundable unless the return results from our error. Any disclosed return shipping charge may be deducted from the refund.

Cancellations

Cancellation requests must be sent within 24 hours of purchase. Orders that have already been processed or shipped cannot be canceled, but may be eligible for return after delivery.

Non-returnable items

Items damaged through misuse, altered items, and items missing essential parts or packaging may not qualify for return. This does not limit rights provided by applicable consumer law.

Delivery issues

Contact us if an order is missing, arrives damaged, or contains the wrong item. Claims are reviewed using the order record, carrier tracking, and any supporting information supplied by the customer.

Contact

Email: hello@housmax.com

Housmax, 1816 Underwood Blvd, Delran, NJ 08075, United States